We're here for you
Questions? We love them.
We answer every single one.
Real people. Real replies. Whether it's about your order, an ingredient, or just figuring out which product is right for you — we're genuinely happy to help.
Reply within 24 hours
Mon – Fri we're usually much faster. Weekends within 24 hours.
hello@shopnovazen.com
Direct line to our team — not a call centre, not a bot.
30-day guarantee
Not happy with your order? We'll make it right — no hassle.
What can we help you with today?
Send us a message
Fill in the form below and we'll get back to you within 24 hours — usually sooner. Include your order number if your question is about an existing order.
Email us directly
Usually replies in a few hours
hello@shopnovazen.com
For orders, returns, product questions, or anything else — this inbox goes straight to our team, not an automated system.
Our response times
Monday – FridayWithin a few hours
WeekendsWithin 24 hours
Public holidaysNext business day
Quick answers before you write
Where is my order?
Check the tracking email sent when your order shipped. Standard delivery takes 7–14 business days. Still nothing? Email us with your order number.
Can I return my order?
Yes — every order is covered by our 30-day satisfaction guarantee. Just email us and we'll sort it out with no hassle.
Which product is right for me?
We love this question. Email us your skin type and concerns and we'll give you an honest recommendation.
Not just an automated inbox.
Every message sent to Nova Zen is read by a real person who genuinely cares about your experience. We started this brand because we believe beauty should feel simple, effective, and trustworthy — and that starts with how we treat every single customer who reaches out.
Every order is protected by our 30-Day Satisfaction Guarantee
If you're not happy with your purchase for any reason, contact us within 30 days and we'll offer a replacement, store credit, or full refund — whichever you prefer. No forms. No hassle. No questions asked.