Frequently Asked Questions

Every Nova Zen order is covered by our 30-Day Satisfaction Guarantee. If you are not happy with your purchase for any reason, contact us within 30 days of receiving your order and we will offer a replacement, store credit, or full refund — whichever you prefer. No complicated return process, no restocking fees.

In most cases, no. If your product arrived damaged, faulty, or is not as described, we will resolve it without requiring you to return anything. For other situations, our team will advise you on a case-by-case basis. We always aim for the simplest possible resolution.

We are so sorry if that happened. Please email us at hello@shopnovazen.com with your order number and a photo of the damage within 7 days of delivery. We will send a replacement or issue a full refund immediately — no questions asked.

Once your refund is approved, it is processed within 2-3 business days. Depending on your bank or payment provider, it may take an additional 3-5 business days to appear in your account. We will email you as soon as it has been processed on our end.

All of our skincare products are formulated to be gentle and suitable for most skin types, including sensitive skin. However, as with any new skincare product, we recommend doing a patch test on a small area of skin 24 hours before full application, especially if you have known sensitivities or allergies.

Yes. Nova Zen is committed to cruelty-free beauty. None of our products are tested on animals. We carefully vet every product in our edit to ensure it meets our ethical standards.

This varies by product and individual skin type. For topical products like the PDRN Serum and Collagen Jelly Cream, most customers report noticeable improvements in hydration and texture within 2-3 weeks of consistent daily use, with more significant firmness and line-reduction results visible at 4-6 weeks. For our Probiotic Gummies, skin-related benefits are typically noticeable within 3-4 weeks. Consistency is the most important factor — results compound over time.

Yes — this is actually our recommended pairing. Apply the PDRN Serum first to clean skin and allow it to absorb for 30-60 seconds. Then apply the Collagen Jelly Cream on top to lock in the treatment and add a layer of deep hydration. The two products are designed to work synergistically for maximum results.

If you want one product that will make a visible difference within a month, start with the Salmon PDRN Firming Serum. If you want to target both hydration and firming, pair it with the Collagen Jelly Cream. If your skin concerns are more internal — breakouts, dullness, or inflammation — start with the Probiotic Gummies and build from there. Not sure? Email us at hello@shopnovazen.com and we will give you a personal recommendation based on your skin type and goals.

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Google Pay. All transactions are processed through Shopify's secure encrypted payment gateway.

Completely. Our store uses SSL encryption and is powered by Shopify — one of the most trusted eCommerce platforms in the world. Your payment information is never stored on our servers.

If you need to make a change or cancel, please email hello@shopnovazen.com as soon as possible with your order number. We process orders quickly, but we will do everything we can to accommodate your request before dispatch.

Please check your spam or junk folder first. If it is not there, email us at hello@shopnovazen.com with the name and email address used at checkout and we will locate your order and resend the confirmation right away.

PDRN stands for Polynucleotide — a bio-compatible compound derived from salmon DNA. It has been used safely in medical and dermatological treatments for over two decades and has an excellent safety profile. Topically applied, it works by activating skin receptors that promote cellular repair and collagen production. It is suitable for all skin types and is non-irritating for the vast majority of users.

Marine collagen peptides are small enough to penetrate the epidermis and stimulate your skin's own collagen network. Unlike regular collagen molecules which are too large to absorb, marine collagen is broken down into peptides that actively signal your skin to produce more collagen — leading to long-term plumping, firming, and improved moisture retention.

Your gut microbiome and your skin are directly connected through what scientists call the gut-skin axis. An imbalanced gut microbiome creates internal inflammation that shows up on your face as breakouts, redness, dullness, and accelerated aging. Our Probiotic Gummies deliver 2 billion CFU of live cultures to rebalance your gut, reducing that internal inflammation and supporting clearer, healthier-looking skin from the inside out.

Please refer to the full ingredient list on the product page for detailed dietary information. If you have specific dietary requirements or allergies, feel free to email us at hello@shopnovazen.com and we will give you a detailed breakdown before you purchase.

We always recommend consulting your healthcare provider before introducing any new skincare or supplement products during pregnancy or while breastfeeding. While our products are formulated to be gentle, your doctor is best placed to advise based on your individual health circumstances.